Troubleshooting Syspeace

An interesting support case came to our attention recently.

A customer claimed that Syspeace wouldn’t block according to the rules.

The bruteforce attacks would continue , even after they should have been blocked.

We checked the ususal culprits (verify that the .Net is fully patched, that the customer is running the latest Syspeace version, verify that logging is enabled and that the firewall is turned on )

The rules were added as expected in the firewall but they didn’t have any effect.

After a lot of troubleshooting the root-cause was found.

The customers server did indeed have the firewall enabled but only in one of the firewall profiles (public, private, domain) and unfortuantely, the network used was not the one the firewall was enabled for, hence, nothing was blocked as expected. The rules were added but did not take effect in the expected amount of time

So, as a general troubleshooting tip , check how your firewall is enabled and verify that it indeed is the correct network profile in there, or, enable the firewall for all three profiles.

The usual troubleshooting tips we give are described in the manual in the troubleshooting section

1. Make sure you’ve enabled the firewall (as described in Firewall), firewall enabled, prefferably on all profiles.

2. Make sure you’ve enabled the auditing (as described in Windows login detection prerequisites).

3. Verify that the server can reach https://s.syspeace.com/ping . (You should see a message saying Hello from Stockholm. and the local time of the server and recommended Syspeace version)

4. In some instances, when running Terminal Server or Remote Desktop Services there’s actually the scenario where the Windows server itself fails to obtain the source IP address of the login attempt (you can verify this by checking the Windows event log and look for Source Network Address: ) Sometimes, that entry is empty, thus disabling Syspeace from actually having anything to block. Syspeace will attempt to corroborate the IP address from some other logs. If it doesn’t find any, there is not much that Syspeace can do.

5. In any applicable firewall or antivirus software, allow Syspeace access to https://s.syspeace.com/ (port 443).

6. Verify any proxy settings, if applicable.

7. Some methods of Windows authentication actually attempts to log in several times. Two failures may be part of one log in attempt. Syspeace has no way of knowing how many attempts were intended and has to work with the actual failures. Due to counting failures instead of attempts, rules may be triggered seemingly ahead of time.

8. One way of quickly verifying functionality is to use a workstation (not whitelisted) and attack your server with the net use command from the command prompt. After the number of tries defined in the current rules, the workstation should be blocked from communicating with the server. Example of the command: net use * \server name or server IP addressanyshare /user:syspeacetester ”anypassword”

9. If you want to submit logs to us, start Syspeace, go to Management → System settings, enable logging and start the service. The log file is created in a subfolder of the Syspeace installation folder.

10. When submitting logs,
Please create a .zip file of the logfiles, include any relevant information from Windows Eventlogs (application, system and security and when applicapble, the Syspeace eventlog ) and also create a .Zip-file of the database and email them directly to the devteam . The email address can be found in the manual

11. If your server doesn’t pick up the source IP address in your eventlog , please have a look a this blog article

12. If your database has grown above the size limit of 4 GB, in the current version ( 2.5.2) you will have to manually delete the database and set up your Syspeace again. in the upcoming version this has been fixed.

by Juha Jurvanen